Jenna M. Sullivan

Connecting people, systems, and strategy to unlock business value

With 15 years of experience in financial services, I orchestrate cross-functional teams to build innovative products.

At the intersection of bold vision and purposeful action, I instigate change to bring strategy to life, organizing today's efforts for tomorrow's impact.

Resume Highlights

15 years of financial services experience spanning product, design, strategy, and management, with roles at USAA and M&T Bank

MBA-educated strategist, balancing forward-looking vision with near-term execution

Director-level leadership of multidisciplinary product design teams

Expert in orchestrating cross-functional collaboration and driving execution across complex initiatives

Proven success in service design and product innovation

Builder of systems and operating models, including design ops playbooks, and program planning frameworks

Featured Work

A story of multi-disciplined growth

Design Leadership

Leading through shifts in product operating model to re-imagine Account Summary and Bank Servicing experiences

A stylized vector illustration of a young enlisted U.S. Army soldier in uniform.

Orchestrating Experiences

Creating Sam's Story, an innovative experience vision to facilitate multi-discipline collaboration across capability domains

Bridging Product & Design

Rallying an organization around key Bank servicing journeys, including fraudulent account takeover and transaction disputes

Rapid Response Service Design

Helping customers receive federal mortgage forbearance benefits in response to COVID pandemic